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Frequently Asked Questions, about Vincenzo Taormina Jewelry

  The most common questions asked by our customers are Listed below.
We'd love to help you! If you don't find the answer you are looking for, please visit or SHOP POLICY page
or CONTACT us, We will answer all emails within 1 hour. 
Q. Is your jewelry handmade?
A. Yes. They are totally hand made. Clasps, joints, shapes are designed and created in Our Studio
Q. Who is Vincenzo Taormina?
A. An extremely creative and innovative Italian jewelry designer. He created The Vincenzo Taormina Jewelry Brand and he is the founder and CEO of the Taormina Jewelry Inc. His work is represented by the finest boutique and jewelry galleries in Philadelphia and across the country. Click here to learn more about the Designer professional background, The Brand and more...
Q. Do you guarantee your Jewelry?
A. All Vincenzo Taormina Jewelry is guaranteed for the life of the piece against any defects in materials and workmanship, excluding normal wear and tear. If a piece should break it will be repaired or replaced free of charge.
Q. Inches, Millimeters, do you have a Converter page so I can compare?
A. Yes. Images on our website are enlarged in many instances to show detail. To visualize the real size of the item shown in the image, please check the description to see the exact dimensions of the items, you may use the
Converter Table to see the conversion between millimeters and Inches. The images of coins shown in the page also helpful as a visual comparison when imagining our jewelry items/proportions.
Q. Does your jewelry give allergenic reactions?
A. We only use the highest Grade of Stainless Steel which is Hypoallergenic. We been in business for 3 wonderful years and so far no one ever did complained about allergenic reactions. Click here to learn more about the Stainless Steel we use.
Q. Is your jewelry guaranteed?
A. All Vincenzo Taormina Jewelry is guaranteed for the life of the piece against any defects in materials and workmanship, excluding normal wear and tear. If a piece should break it will be repaired or replaced free of charge.
Q. What kind of Gold do you use in your jewelry?
A. All gold that you see in our jewelry is 14kt Gold
Q. What kind of Pearls do you use in your jewelry?
A. We use genuine dyed Black Freshwater Pearls and Cultured White Pearls (Asian). Click here to learn more..
Q. Do your jewelry tarnish?
A. No. Stainless Steel needs little maintenance, it's waterproof, will never tarnish and is not subjected to oxidation (doesn't rust ).
Q. Can I swim and take showers with your Stainless Steel jewelry?
A. Yes you can. Note: always after showers and swim in salty water, rinse your Stainless Steel Jewelry with freshwater, soap and wipe them off.
Q. The rubber Necklace, after wearing it for a while, I have noticed that it become Harder/stiff, why?
A. The rubber is water proof, means that it doesn't get damaged by water, salty water (ocean) or chlorine water (swimming pool). The only caution to take is to wipe off the rubber after getting it wheat. However one thing that could damage the rubber and make it stiff is: Perspiration pH. Your skin is coated with acid (pH), for unknown reason after extensive period of time the rubber becomes stiff. In order to avoid this issue, so far the only solution have been to wash the rubber with water and soap periodically. If you would like to have the rubber replaced, the cost is $15.00 for the 2mm and $30.00 for the 4 & 5mm. Click here To Purchase
Q. I received a gift form Taormina Online Store, but it's the wrong size..  now what?
A. If you received a gift ( Necklace, Ring, Bracelet ) and you realized that you have a different size of finger, neack, wrist, please contact us via Email and we will give all the info you need.
Q. Can I order Any ring sizes or necklace's and bracelet's length?
A. Yes. All our jewelry are handmade in our Studio in Philadelphia USA, so if you desire to order different sizes/proportions, of any item shown in our catalog, please write your full size in the option box in the catalog page or you also can E-mail us or call us (267 230 7921) with your special order. We will be happy to accommodate your request.
Q. Can I order quarter and half sizes on Rings?
A. Yes. Ring's Sizes for Woman and For Men starts from size 4 to size 13, sizes available.
Just write your full size in the option box.
Q. If I own a Diamond or Gemstones, can you set it into Taormina's Ring mountings?
A. No. For technical and life warranty reasons we cant accommodate this request.
Q. Ops, I ordered the wrong Ring Size. now what?
A. All the rings are made to the exact size provided to us by yourself the BUYER. Any error on selecting a size on a Tension Set Ring, necessitates the crafting of a new ring. A Flat fee of $40.00 must be paid (PayPal Online Payment) prior the return of the wrongly sized ring. Once completed, the new ring will be shipped to you. The timeframe for the new ring is the same as the original, with our complimentary Free USA Shipping.
Q. Can I order different beads colors  and Gemstone that are not listed in your Color Chart?
A. Most of the time Yes. Please contact us via E-mail or call us  at 267 230 7921 so we can Talk over on what you have in mind
Q. Can I order different width or height of earrings and pendant?
A. Yes. All our jewelry are Totally Handmade, so if you desire to order different sizes/proportions, of any item shown in our catalog, don't hesitate to ask. Please contact us via E-mail or call us  at 267 230 7921 so we can Talk over on what you have in mind.
Q. Are there extra charges for different sizes or lengths?
A. No. We like to keep our jewelry prices the same regardless the different dimensions. If you don't see in our Bracelets and Necklaces catalog's pages the "select length option" please E-mail us the length you prefer along with your name and last name you used to purchase the item and we will accommodate your request.
Q. How can I make a purchase?
A. Browse the Jewelry Catalog, there you will find all the info regarding Each piece of jewelry, Prices, Descriptions, Dimensions and more. If you need additional purchasing info, please visit the Ordering Info Page .
Q. What kind of payments do you accept?
A. We use PayPal is easy safe and secure. You can pay instantly, even without a PayPal account. PayPal accepts all major credit cards. More info Ordering Info Page
Q. Do you accept alternative form of Payments?

At this moment we only  accept payment via PayPal

Q. Why are orders shipping to Pennsylvania addresses taxed?
A. Taormina Jewelry Inc. is based in Philadelphia, Pennsylvania. According to state and federal tax rules, we are required to charge sales tax on any item shipped to a Pennsylvania address..
Q. Do you accept International Orders?
A. Yes. Taormina Jewelry Inc. ships Worldwide.
For ALL INTERNATIONAL ORDERS we ship USPS Express Mail (including Alaska and Hawaii).
The cost of shipment is
$25.00 US Dollars. Please consider 3 business days for production and 4 to 6 business days for delivery.  If you have any questions regarding International Orders, please don't hesitate to contact us.
NOTE: It is your responsibility to know the laws of your country and community as they apply to ordering merchandise from the USA. We will not be held responsible nor will we issue credit for items seized by the customs service or any country.
Q.  Do you accept Order Cancellations, Returns & Exchanges?
A. We pride our selves on offering the highest quality merchandise. If you are not delighted with your purchase please return the unused item in its original condition within 10 days (with the exception of Christmas Gift, we will consider 10 days starting Dec 25th)
We will provide you with an online store credit for exchange with other jewelry pieces with the same or above value. The credit is only usable on Vincenzo Taormina website.
To receive an Return Authorization Number, please
Call or E-mail. No returns will be excepted without Return Authorization Number.
All orders that are cancelled more than 3 days (72 hours) after order receipt date are subject to a 25% cancellation fee, up to a maximum of $50.00 US. Shipped orders cannot be cancelled.
Q. I am looking for a Gentleman's gift. Do you have Men's jewelry?
A. Absolutely. Please visit our Men's Catalog. There you can browse all our Unique men's jewelry.
Q. After I purchase an item from your Catalog, how long will take to have it delivered to me?
A. In the Taormina's Artisan Studio, there is no mass production involved. We do keep only the master piece of each design. As soon as we receive Your payment, we will then start to create and personalize your jewelry pieces ( color stones, ring sizes, necklace length etc.) Shipping time can float from 5 to 10 working days (approx.2 weeks) to destination. If for whatever reasons, your order should be delayed we will contact you ASAP.
If you have a particular urgency on receiving your order (upcoming birthday, anniversary, special events)
Please
E-mail us with your dateline, and we will do our best to accommodate your request
Q. Is your jewelry gift wrapped?
A. Yes. Every piece is delivered in a Elegant Red jewelry box, ready to give as a gift!
Q. How do you ship your jewelry?
A. For USA we Ship via FEDEX ground. For Alaska, Hawaii, Puerto Rico and International Orders via USPS Express Registered Mail
Q.  Do I pay for Shipping?
A. No. Vincenzo Taormina offers to his customers, free USPS Priority Mail an all Orders in USA ans UPS for all International orders..

FOR ADDITIONAL INFO PLEASE VISIT OUR SHOP POLICY PAGE

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